Client Support

Privacy Policy

  1. Introduction

Ramtech is committed to protecting personal information and maintaining strong information-security practices. This Privacy Policy explains how personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

  1. Scope

This Policy applies to personal information collected through this website and related online interactions. It does not apply to information handled under separate client service agreements.

  1. Information We Collect

We may collect personal information such as names, contact details, business information, and enquiry content. We may also collect technical data including IP addresses, device identifiers, and usage metadata.

  1. Method of Collection

Information is collected directly from you when you submit forms or contact us. Limited technical data is collected automatically using standard security, logging, and analytics mechanisms.

  1. Purpose of Collection

Personal information is collected solely to respond to enquiries, assess service suitability, communicate with you, and maintain website security. We do not collect information beyond what is reasonably necessary.

  1. Use of Information

Personal information is used strictly for its intended purpose or a directly related purpose. Information is not sold, rented, or used for unrelated marketing without consent.

  1. Security Controls

Ramtech applies layered technical and organisational security controls appropriate to the sensitivity of the information. These may include access controls, encryption, secure authentication, monitoring, and restricted administrative access.

  1. Data Storage

Personal information is stored in secure systems with access limited to authorised personnel. Retention periods are based on operational and legal requirements.

  1. Monitoring and Logging

Website and systems may be monitored and logged for security, performance, and abuse prevention purposes. Logs are reviewed only where necessary and handled securely.

  1. Disclosure to Third Parties

Personal information may be disclosed to vetted service providers where required to operate the website or business. Service providers are required to maintain confidentiality and appropriate security controls.

  1. Overseas Storage

Some systems or providers may store data outside Australia. Where this occurs, reasonable steps are taken to ensure equivalent privacy and security protections.

  1. No Absolute Security Guarantee

While reasonable security measures are implemented, no system is completely secure. Transmission of information occurs at your own risk.

  1. Access and Correction

You may request access to personal information we hold about you. Requests for correction will be actioned where information is inaccurate or incomplete.

  1. Privacy Incidents

In the event of a suspected data breach, Ramtech will assess and respond in accordance with applicable legal obligations. Notifiable breaches will be handled in line with Australian law.

  1. Changes to This Policy

This Policy may be updated to reflect changes in law, technology, or operations. The current version will be available on this website.

  1. Contact

Privacy enquiries may be directed to Ramtech using the contact details on our Contact page.

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